THE MOVING EXPERIENCE CANCELLATION POLICY

Our reservations calendar is critical to our success at The Moving Experience. It controls the staffing of jobs and our ability to provide accurate estimates. Changes to our reservations calendar have a ripple effect inside our business systems and can affect other customers. 

That being said, we do understand that things come up. We have a well thought out set of cancellation policies designed to secure our calendar at busy times, and therefore ensure the satisfaction of all our customers.

Securing a reservation with your deposit means you accept the terms and conditions of the cancellation policy that applies to your move.

Cancellation Policy

Cancellation Policy: I agree to pay the total charges for moving services to be provided by The Moving Experience (“TME”). I understand that my initial deposit/reservation fee and any progress payments made, represent only a portion of my total estimated moving charges, and do not cover the balance of the minimum charge, or the final service calculation owed.

Process: To initiate a Cancellation, TME must: (1) receive written notice at its business address listed below via certified mail, return receipt requested, (2) be notified by phone at (805) 544-6683 of Client’s intent to cancel their contract, change pickup dates, or place the move on hold, and (3) Client must be issued a cancellation number by TME. Any cancellation request made by Client will release TME from any further obligations under the contract.

For cancellations more than 7 full business days (excluding weekends and holidays) before a move:

I (Client) understand that my initial deposit/reservation fee, and any progress payments made toward the balance of my move are nonrefundable. I (client) will still owe the minimum charge for a range quote (min-max), or if the move is a flat-rate, the flat rate charge agreed. If a cancellation request is made at least 7 full and complete business days (excluding weekends and holidays) prior to the service date listed above, TME may, at its sole discretion, issue a partial refund of any payments collected. TME may still bill for any balances owed which are obligated regardless of cancellation.

For cancellations less than 7 full business days (excluding weekends and holidays) before a move:

I (Client) understand that should I refuse to allow The Moving Experience to service my move within the service date(s) indicated on my estimate, fail to cancel, postpone, place on hold, or rebook my move, prior to 7 full business days (excluding weekends and holidays) according to the process agreed to above, send a truck away, or cancel services after a truck and/or any crew has arrived, my deposit/reservation fees and any progress payments made are non-refundable, and I agree to pay the entire quoted amount on the contract plus any other attached orders.

If you have additional questions regarding our cancellation policy, please call one of our Relocation Specialists at 805-544-6683.

This policy was updated 7-10-2024. For moves booked on or prior to 7-10-2024 and to obtain previous versions of this policy that pertain to a move booked on or before 7-10-2024, please email legal@movingxp.com